All research-material sales are final. Limited claims may be reviewed for verified manufacturing defects or qualifying shipping damage.
Final-Sale Conditions
Research compounds are sensitive materials whose storage and chain of custody cannot be verified after delivery. Completed purchases cannot ordinarily be returned or exchanged.
Eligible Claims
- Opened, punctured, altered, or partially used vials are not eligible.
- Improper storage or handling voids a claim.
- Shipping charges are non-refundable.
Shipping Damage
Report visible damage within 48 hours with the order number and clear photographs of the package and affected product.
Requesting Review
Email support@penguinpeptides.biz and retain the product and packaging until instructed otherwise.